Communication Basics & Tools
Communication Basics & Tools
Communication is by far the most important source of proper customer service performance.
This program addresses the issue of communication on two different levels:
The first level has to do with understanding how people communicate in general and what the barriers to proper communication are.
The second level covers the skills needed to overcome communication barriers and how they can be applied in our daily lives.
Key Benefits
- Discover how and why we communicate the way we do
- Define what communication is and what the communication process includes
- Identify and overcome common barriers to proper communication
- Practice listening and questioning effectively
- Apply different communication tools in roleplays
- Adopting the proper assertive style in communication
- How to adjust your approach when communicating with different behavioral styles
