Conflict Management
Conflict Management
This program is designed to help employees of different organizations develop their conflict management skills in order to be able to handle challenging situations.
It emphasizes raising awareness of different emotional responses and how to manage them.
Our Conflict Management program also helps in discovering and adjusting different styles in conflict to be able to overcome conflict and reach win-win situations.
Key Benefits
- Define what conflict and confrontation are
- Differentiate between different innate response styles and how to manage them
- Discover the various styles in conflict resolution
- Build a consistent standard approach to conflict resolution in challenging communication situations
- Discover the proper approach and skillet to handle each type of customer
- Apply the four-step service response in handling complaints
