Service Culture Workshops
Service Culture Workshops
Turn your business into a customer service powerhouse with one or more of our service mats.
Our customizable Customer Service workshops are designed to give participants the skills and knowledge they need to provide exceptional service. This business simulation consists of customizing an interactive work-mat-based session to drive the needed culture.
Participants will go through a journey from learning about the organization’s history and values, to understanding their role in the company.
Simply select one or more of your focus areas and we will customize a workshop to help your company meet your goals.
- History
- Bridging The Gap
- Competitive Advantage
- Enhancing the Customer Experience
- It’s All About Profits
Through a series of experiential exercises, participants will learn how to handle real-life situations and scenarios.
They’ll also gain an understanding of the importance of teamwork, communication, and empathy.
Key Benefits
- Experiential & participant-centered learning, guaranteeing participant engagement.
- Appeals to participants on a cognitive, emotional, and physical level.
- Learning is maximized through a four-step methodology.
- Workmat-based workshop (in collaboration with Celemi).
