This program addresses the needed competencies and empowering mindset to drive a culture that focuses on customer experience.

It is an interactive work-mat-based program that enables participants to have hands-on experience in a collaborative learning environment. The program also has gamified learning using snakes and ladders which makes it fun and engaging for participants.

The program’s objectives are to develop an understanding of the customer’s journey, build empathy for the customer, and identify areas of improvement in the customer experience.

The program is designed for teams who are responsible for managing customer relationships, and is a great way for team members to learn about best practices in customer service, and how to apply them in their own work.